Policies & Information

PRIVACY POLICY

The Peabody Essex Museum Shop website is committed to protecting your privacy. We only collect personal information (name, address, email, etc.) that you voluntarily provide to us (e.g. by purchase and/or email sign up). We use the personal information you provide to complete and service your purchase transactions, and no credit card information is stored permanently on the web server. We do not sell or rent the contact information of our customers to other companies or organizations.

When you access the Peabody Essex Museum Shop website, certain non-personal information (e.g., type of browser used, operating system used, number of visits, time spent on the site, etc.) may be collected automatically and used to help us monitor the effectiveness of our website and improve its content and performance.

With your permission, we may, from time to time, contact you (by email or mail) with special news or information on the Peabody Essex Museum Shop website.

The Peabody Essex Museum Shop website uses session cookies (a small data file sent from our server to your browser and then back to our server again) to improve our site design and product selection by noting the pages you visit as you move through our site and by noting the site you visited immediately before clicking to the Peabody Essex Museum Shop website.

The Peabody Essex Museum Shop website honors the Children’s Online Privacy Protection Act of April 21, 2000. The Peabody Essex Museum Shop website does not knowingly collect information on any person under 18 years of age. We request that children under 18 do not provide information to us without the consent of a parent or guardian.

The Peabody Essex Museum Shop website may disclose your information if required by law or by judicial or competent government authorities, to establish or preserve a legal claim or defense, or to prevent fraud or other illegal activities.

 

SECURITY STATEMENT

We use industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site. We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from customers at our site.

We use SSL (Secure Sockets Layer) – the highest standard in online encryption technology -- to ensure that your personal and credit card information remains secure. PEMShop.com is hosted by Shopify Inc. and includes data storage, databases and the general Shopify application therein. Although no method of transmission over the Internet is 100 percent secure, the Peabody Essex Museum Shop follows all PCI-DSS requirements and implements additional accepted industry standards.

Keeping customer information private is a priority for the Peabody Essex Museum Shop website. We will not sell, rent or loan customer information to any third party. Whenever you access a secure page on our site, the information you send is immediately encrypted for your protection.

 

TERMS OF SERVICE

By using PEMShop.com, you agree to the Privacy Policy and Terms of Service below.

This website is operated by the Peabody Essex Museum Shop. Peabody Essex Museum Shop offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. 

By visiting this site and/or making a purchase, you engage in the Peabody Essex Museum Shop’s “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using this website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. 

Any new features or tools that are added to the current store shall also be subject to the Terms of Service. All content can be reviewed in its most current version of the Terms of Service at any time on this page. The Peabody Essex Museum Shop reserves the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to this website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

This store is hosted on Shopify Inc. They provide an online e-commerce platform that allows the sale of the Peabody Essex Museum’s products and services to you. 

You may not use any products or services for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services. We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by the Peabody Essex Museum Shop.

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

Questions about the Terms of Service should be sent to us at contactus@pemshop.com.

 

SHIPPING INFO

HOLIDAY SHIPPING! From November 15, 2016 through December 24, 2016 we will be offering free domestic ground shipping on all online orders $99 and up. For all other online orders, we offer a flat domestic ground shipping rate of $5. Both shipping offers are exclusive for orders to continental U.S. Regular shipping rates apply to outside of the U.S. If you have questions on shipping including international, please feel free to contact us at (978) 542-1633 or via email at contactus@pem.org

We ship via UPS (United Parcel Service) to verifiable, physical street addresses within the Continental United States only. Online orders can be digitally processed 24/7, however, shipping occurs Tuesday through Friday 9am-3pm. Prices quoted on website are for UPS Ground Service within the U.S. For orders shipped to Canada and the United Kingdom and to APO boxes, or for RUSH service please e-mail us for shipping quotes. Shipments to PO and APO boxes will be shipped via the U.S. Postal Service. Orders shipped internationally please e-mail us for a shipping quote. Custom fees or charges on international shipments are the responsibility of the customer or recipient and not the responsibility of the Peabody Essex Museum.